Customer FAQs

This could be a simple copy-paste issue. Please double-check the code you are entering is exactly the same as the code in your email ticket. The code is also case-sensitive. If you're still having issues, please contact [email protected]

Also please note, we use cookies to recognise your browser once you've unlocked content using your Access Code. If you tend to browse in Private/Incognito browsers, we will not be able to recognise your browser after you use your code, and as such you may have issues with re-using your code on the same device you unlocked the content with. For peace of mind, please do not watch Tikstream content in Private/Incognito browsers.

Yes! Though different devices will need specific solutions.

Chromecast

Desktops/laptops running the Chrome browser will be able to cast to your television via Chromecast. Once you've accessed the Watch page, go to View > Cast in your Chrome browser menu. You should then be able to select the connected Chromecast device and stream the page to your television. You can also click the fullscreen icon on the video to run it in fullscreen on your television. (Please note: Your Chromecast device will need to be turned on and on the same wi-fi signal as your browser)

Android mobile devices can cast the browser window to a television using a Chromecast and the Google Home App.

iOS mobile devices (iPhones and iPads) cannot cast using a Chromecast.

Apple TV

The easiest way to cast from a Mac or iOS device via an Apple TV is to mirror the device's screen.

On your Mac, click the Display icon in the menu bar at the top of your screen, and select "Airplay to: Apple TV". If you don't see the Display icon, go to Apple menu > System Preferences > Displays, then select "Show mirroring options in the menu bar when available".

Please note: Your Apple TV device will need to be turned on and on the same wi-fi network as your Mac.

More information on mirroring your Mac via Apple TV can be found here: https://support.apple.com/en-au/HT204289#mirrormac

iOS devices can use Screen Mirroring from the Control Centre to cast the entire iPhone or iPad screen to your TV via Apple TV.

To open Control Centre on your device:

• On iPhone X or later or iPad with iPadOS or later: Swipe down from the upper-right corner of the screen.
• On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of the screen.

Once open, tap Screen Mirroring, and select your Apple TV.

Please note: Your Apple TV device will need to be turned on and on the same wi-fi network as your device.

More information on mirroring your iOS device via Apple TV can be found here: https://support.apple.com/en-au/HT204289#mirroriOS

If you experience any issues with the stream, please try reloading the page. The Access Code will still work if you stay in the same browser you used it in.

If you cannot hear the performance, please check your system settings, as well as the individual browser tab volume settings. Depending on your browser, you may need to manually unmute the content, as some browsers mute content under various circumstances. If all else fails, try refreshing your browser tab. The Access Code will still work if you stay in the same browser you used it in.